I give you full permission to go ahead, and fire some of your personal training business clients. It is ok! Yes, I realize you don’t want to lose money. Yes, it is uncomfortable. However, you can’t afford to keep problem clients on your schedule. Allow me to explain.
If you are a personal trainer actively working in the industry you will eventually have a few “problem clients.” You know, the ones that cancel all the time, change your schedule, pay late, complain, and never give 100%. After training people for over 25 years you are bound to come across some paying fitness business clients that are difficult.
What about your personal trainer income? I know you don’t want to give the money up, but look at what the aggravation is costing you. Perhaps you can find another personal training business client to fill that time.
Your goal as a fitness professional is to only have what I call A, B, and C clients. A majority of your training clients will be C clients. These are the ones that show up a majority of the time, and give adequate effort. The A, and B fitness training clients are the ones that are above average. They are extremely committed, devoted, and enthusiastic in regards to your workout program. They make just about all of their appointments, treat you with respect, and put extreme effort in achieving results.
Your goal should be to either move D, and F personal training business clients up to C customers, or let them go. Remember, your time is valuable, and you should be investing it on those that are committed to success.
So how do you fire, or let a client go? First off, do it with class. Your goal is not to burn bridges. Remember, you are a professional. Here are a couple of ways to release problem fitness training clients:
1. Explain to them that they are not getting enough value because they are not able to commit fully at this time. Therefore, you can no longer take their money.
2. For people who cancel all the time say your lack of consistency is short circuiting your results. Therefore, I am not able to help you achieve your goals. Call me back when your schedule slows down so we can get back to work.
3. Simply tell the personal training business client that you feel they are not getting enough out of your workout sessions, and would recommend training with another trainer. Perhaps they can motivate you in another way.
The bottom line is be polite. Never burn bridges. It is also a good idea to give them warnings, and perhaps a 3 month trial before you decide to terminate your business – fitness trainer clients relationship.
Although it doesn’t happen often, there will be time when you are going to have to rid of a problem clients. It is best to prepare your personal training business now for it to happen.